Cancellations & Refunds: At Serenform Ergonomics we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders). 

If you have questions, please send an email to info@serenform.com or call us at (888) 305-7619.

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (888) 305-7619, the chat in the bottom right, or email info@serenform.com any time. 

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order.

All sales are final for Custom made and Made-to-order products.

Refunds and Returns.

If you need to exchange your product, you may do so. You, as the customer, are responsible for the shipping costs of any returns or exchanges.

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. All orders are dispatched within 1-2 business days and delivered within 5-7 business days.

Order delays have sometimes proven to be unavoidable and outside of Serenform Ergonomics’ control. We know this can be frustrating and we ask that you please be patient and understanding while we do our best to work through it. We appreciate your business and thank you for your patience.

Please Read the Following

When you are making a purchase from Serenform Ergonomics, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Serenform Ergonomics within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange. 
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund.
• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and possible restocking fees. 

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when delivered. If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to info@serenform.com and we will process a refund or exchange.

Returns

We accept returns for refund for up to 30 days after the order ships, including sales tax. Only unused items are eligible for return.

Buy One Get One (BOGO) Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!

Contact info@serenform.com for any questions.

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